A MOTHER has claimed Southwest Airlines questioned her about her daughter’s disability on numerous occasions.

Janey Sprouse-Cadenas and her daughter Lucy were on their way to a medical conference when the incidents allegedly occurred.

Janey Sprouse-Cadenas was allegedly questioned about her daughter Lucy’s disability numerous times during their travelsCredit: Instagram/Lucys Warrior Foundation

The mother and daughter were traveling from Colorado to Boston and took separate different flightsCredit: Instagram/Lucys Warrior Foundation

Brianna Solari is the nurse who claims she was kicked off a Southwest Airlines flight because of her skin conditionCredit: KCRA

The pair, from Colorado, took four separate flights to Boston, Massachusetts, on August 4.

Lucy is five years old and suffers from a rare medical condition, according to the FOX21 News affiliate KQDS-TV.

“I shouldn’t have to hold up a big sign and shout it from the rooftops of what’s wrong with my daughter for her to get the help and support that she needs,” Sprouse-Cadenas said.

Lucy suffers from a rare neurological disorder that isn’t physically visible.

Her mother has claimed that Southwest Airlines employees questioned the significance of her disorder in three different cities.

They supposedly asked Sprouse-Cadenas why her daughter needed pre-boarding and what qualified her for it.

“It was such an issue that even the other employees, the stewardess, and other people came and said ‘you need to make a complaint, that wasn’t okay’,” she allegedly said.

The U.S. Sun has approached Southwest Airlines to comment on this alleged incident.

FOX21 News also contacted Southwest Airlines to weigh in on the situation.

“We always strive to meet our customers’ standards,” Southwest said.

“Our teams will look into this matter, and address any irregularities directly with the customer.”

HUMILIATED

This news comes just days after a nurse claimed she was removed from a Southwest Airlines flight because of her appearance.

Brianna Solari was due to return to Sacramento from LA on August 1 when she claims she was interrogated over the condition of her skin.

She was on the way back from a medical procedure to remove non-cancerous tumors on her skin when the alleged incident occurred.

“They shouldn’t be prying into my private medical information,” Solari said.

“It’s already difficult enough with this condition because I did have some visible tumors on my face and my arms, and people would comment,” she explained.

Airline staff suspected she had chickenpox and were worried she might pass the disease to other passengers, according to Brianna.

Solari has Neurofibromatosis, a genetic disorder that causes non-cancerous tumor growths to form on the skin.

This often leaves sufferers with visibly red and bumpy skin.

Airline staff allegedly said Solari needed to be checked by a doctor before she was allowed to fly.

She claimed that a flight attendant then called a Southwest Airlines doctor and would not allow her to speak to them.

Solari said she felt “humiliated, embarrassed and ashamed” from the incident.

According to her, she had a letter from her surgeon clearing her to fly.

The letter was later accepted, and Southwest Airlines put her on the next flight back to Sacramento, but Solari was upset about the delay.

Although she says she was given a $500 flight voucher and a $45 meal voucher as compensation, Solari does not believe this is enough.

A representative from Southwest Airlines made a comment in the New York Post.

“We are disheartened to learn of the Customer’s experience flying out of Hollywood Burbank Airport with us and extend our deepest apologies for the inconvenience,” Southwest said.

“We’re following up with her directly to discuss the situation.”

Solari allegedly wants to pursue legal action against the Airline.

According to the nurse, airline staff accused her of having chickenpoxCredit: KCRA