Emirates Airlines is stirring up controversy as travelers weigh the value of upgrading to its business class amid growing dissatisfaction with its offerings. The Middle Eastern carrier, known for its luxurious reputation, recently snagged fourth place in the 2024 Skytrax Best Business Class Airlines award, but complaints are mounting about outdated planes and a lack of privacy.

Passengers are questioning whether the hefty price tag, averaging $4,000 to $5,000 for a one-way flight from the U.S. to Dubai, is justified. Business class travelers can expect a seat that converts to a lie-flat bed, better meal options, and two checked bags, yet many are disillusioned to find no sliding privacy doors—an industry standard among competitors.

The stark contrast between economy and business class is evident, but the upgrade may not deliver the luxury experience many anticipate. The Airbus A380 features a spacious 121 seating arrangement, but the absence of privacy and personal storage leaves many feeling shortchanged. Meanwhile, the older Boeing 777 models with a 222 configuration fail to meet luxury expectations.

Dining experiences, while superior, are limited by a lack of on-demand service, and meals are served from carts rather than the gallery, diminishing the premium feel. Even the acclaimed in-flight entertainment system, awarded for its extensive library, does not compensate for the absence of modern amenities like wireless charging.

As Emirates plans to introduce sliding doors on its future Boeing 777X aircraft, slated for delivery in 2026, travelers are left grappling with whether to invest in a business class upgrade now or hold out for improvements. For short flights, many experts suggest sticking to economy, while long-haul passengers might find the upgrade worthwhile. The luxury of an onboard bar may not be enough to justify the expense for those seeking a quiet, uninterrupted journey. As the debate rages on, one thing is clear: the allure of Emirates business class is under scrutiny like never before.